Refund policy

RETURNS AND REFUNDS

If you do not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (email address: [email protected]), they will reply you in 24 hours(except weekends) and give you further information and some useful advice.

 

1. Please contact us before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first.

2. Write your order number on the package, like #MT0001 to make your package be recognized easily, so we can solve your problem as soon as possible.

3. You have to undertake return express fees by yourself.

4. After we make sure that we have received the return package, we will contact you and give you a refund or an exchange.

 

New after-sale policy 2022

 

Ⅰ. Returns can be accepted within 15 days as below

 

The returns from our customers are acceptable within 15 days after you get the package. when we confirm the arrival of the package you returned, we 'll refund you the payment. Items that can be returned or refunded of receiving must follow the criteria as below:

1. Please make sure the products are unused and will not affect the secondary sales.

2. Faulty items damaged/broken, or soiled upon arrival.

3. Items received in the incorrect size/color.

4. Because that we charged the shipping fee in behave of the shipping company, we will only refund you the good price which is responsibility.

5. After returning the products, please inform us the following information in your account where you can find a chart

① Order No., for example, #Anj0001

② Item barcode No., for example, 944769

③ Quantity of each item

④ Photo of the products you sent back

⑤ Photo of the shipping label on the package seleneu.com sent to you

⑥ Photo of the shipping label in the package you sent to seleneu.com

⑦ The unique barcode on the item which is stick to the package of the item

6. The shipping fee charged by the courier company,  so the returning shipping fee will be afforded by your side.

 

Step:

1. Please consult the customer service about the information we need before sending back the package.

2. Send the package back to us. 

3. After returning the products, please offer our customer service the information you collect above or add to your account, where you can find a chart to upload the information.

4. We will arrange a refund for you within 1 working day after receiving your package.

5. Cancel the order, we will arrange a refund for you within 1 working day.
- For PayPal refunds, it can take up to 3 to 7 business days to complete, depending on the payment method of the item (for example, Paypal balance, credit/debit card, or checking account).
- For bank card refunds, it may take 5-10 business days to appear in your account. This delay depends entirely on your credit card company and its intermediaries.

 

Ⅱ.Unconditionally refund accepted for wrong items


The refund request from our customers is acceptable unconditionally if customer service confirms seleneu.com send you the wrong item.
PS:
1.pls make sure the products unused before you sending back and inform us the following information:

① Order No., for example, #MT0001

② Item No. , for example, 00012_B_M
③ Item barcode No., for example, 944769
④ Photo of the products you sent back 
⑤ Photo of the shipping label on the package seleneu.com sent to you

 

2.seleneu.com will confirm the information 
3. After we making sure that we sent you the wrong item, we will refund you the amount to your account which you can use for a new order or inform our financial staff refund back to your Paypal account or others if you like. 

Returns Address in US:

5521 Schaefer Ave.,Chino CA 91710

Recipient: seleneu.com Return Team

Tel:+1(626)693-8006

Company name:RETURN SERVICE

 

Returns Application Time:

Within 15 days of delivery.

Before returning items, please contact us first, thank you!

Online Service Time - 9:00 am to 6:00 pm PST office hours